Glossika subscription service is operated by Glossika Pte. Ltd. (Singapore).
Customer Service, Fulfillment, and R&D is located at 萬語科技 (Taiwan).
You can easily reach us at:
Glossika / 萬語科技
12F, No. 325, Zhongxiao E. Rd.
Section 4, Da'an District
Taipei, Taiwan 10696
All payments made on this site are processed by Stripe Inc, a third party payment processor. We do not keep your credit card information. You must comply with the terms and conditions of all agreements between you and Stripe, and if you have any disputes regarding the processing of your payment you must deal directly with Stripe Inc to deal with the dispute.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on them. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
Glossika’s online learning content (including audio files and text) is prohibited to download using crawlers, spiders, or bots of any form. Glossika’s algorithms will automatically block access to violators and cancel your subscription without prior notice and without refund.
You may print off one copy, and may download extracts, of any page(s) from our free ebook download for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any of our illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
Our content changes frequently, and we may change what is available on the site at any time without notice.
We reserve the right to restrict access to any part of our website, including preventing you from purchasing products, subscribing to our service, and resulting in deletion of your Glossika account, if we find you to be in violation of any of these terms and conditions, and/or misuse of Glossika’s learning materials, including but not limited to the use of scripts, bots, scrapers, spiders. Violator’s subscriptions will not be refunded, nor will there be any refund on a pro rata basis.
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We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit and use our Site (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
*This version was last updated August 16, 2018.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include 'anonymous data', namely data where the identity has been removed.
We may collect, use, store and transfer different kinds of personal data about you.
We have identified that data into the following groups:
We also collect Aggregated Data such as statistical or demographic data to understand market trends and to consistently improve our products.
We do not collect any Personal Data about you (for example: race, ethnicity, religious/political/sexual/philosophical affiliations or beliefs, etc).
We use different ways to collect data from and about you including through:
We keep your information on our hosting provider's servers. Currently, ai.glossika.com and all related data and information are hosted on Digital Ocean and Amazon Web Services.
If you want to be erased and wish your account to be removed, please contact us via email ([email protected]) or Intercom realtime chat via the homepage. We’ll delete all the information we keep about you, with the exception of anything required to comply with the law. Once you confirm that you want to delete your account, we’ll remove/anonymize all the information we have about you in our systems. We’ll also remove your information from all our activity logs and data stored in third-party systems.
If you have signed up for a mailing list (including the free trial), we may occasionally send you mail containing newsletters, product samples, special offers, or other news about our company.
You may opt out from any mailing list at any time by clicking the Unsubscribe link at the bottom of any email.
We will not give your personal information to third parties unless necessary and we will ask your permission first. For example, if you win a prize and we need to give your details to a delivery service to deliver the price.
We care about security, and we limit the number of people who have access to your information. Please regularly update your browser and system and use a secure internet connection to prevent bad actors from gaining access to your data, and do not enter your personal information into websites that you do not trust.
1- Session Cookie: This cookie allow us to remember your language and currency preferences, as well as any items you have added to your shopping cart for making a purchase. You will not be able to make a purchase if you do not allow this cookie.
2- Google Analytics: We use Google Analytics to understand which pages of our site visitors view, and how they move between different pages of the site. This information is not personally identifiable, and the data collected is not shared with any third parties.
If you enable the Do Not Track browser setting, we will block these cookies and you will not be tracked but our online services may consistently malfunction under this condition.
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Subscriptions for the current month are final. A cancellation of your subscription will cancel any following payments. You may upgrade your subscription plan at any time. You may downgrade your subscription plan within 60 days of payment to receive a refund on the remaining amount calculated at the 30 USD monthly rate.
Electronic items sold are final. All products have a number of sample pages available on the product page, and a sample version of the audio to try before purchase. Please contact customer service for help.
You may return physical items within 30 days in the original packaging and condition you received them for a refund. You are responsible for the cost of return shipping to our fulfillment center in Taiwan.
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